Return an Order

You can withdraw from your purchase within 14 days after delivery, without giving a reason.

01Fill in the form below within 14 days of delivery.

02Send the items back within 14 days, unused and in the original packaging.

03We refund the price and the original standard shipping within 14 days.

Order number *

Email used for the order *

Full name *

Which items do you want to return? *

Reason *

Comments (optional)

This form is your formal notice of withdrawal. You can also email us at info@koffiana.com. Defective items are covered by the 2-year legal guarantee — use the repair & warranty form instead.

01 / SELECTION

Premium Brands Only

De'Longhi, Philips, Siemens and Sage — new, in original packaging.

02 / LOGISTICS

Benelux Delivery

Usually delivered within 5–10 working days.

03 / COMPLIANCE

2-Year EU Guarantee

Plus 14 days to change your mind.

04 / COMMERCE

Native Benelux Checkout

Secure payment with the methods shown at checkout.

Ghent Studio Concierge 💬